We pride ourselves on the strong relationships we have with our customers. We provide support to help you get the most from your fiber connection server. Customer feedback has been vital to the evolution of our solutions – so tell us what you think, we’re listening.

Information for existing customers

	Login to your personalized extranet to access documents and software upgrades.
	Phone or email a customer support engineer with a technical query.
	Send us a trouble report.

Extended Warranty Program

Customers under warranty or extended warranty have secure, personalized extranet accounts for access to documentation as well as 24/7/365 access to Glimmerglass Technical Support . In addition to repair (system replacement if necessary) for hardware failures, the following items are provided with both the standard and extended warranties:

	Personalized, password-controlled Extranet access.
	Access to Glimmerglass Simulators for development support.
	Patch revisions for correction of software defects.

Find out more

Contact us to find out more about Glimmerglass fiber connection management solutions or email support@glimmerglass.com.